Chatbots are A.I. (artificial intelligence) and have full access to website data. Chatbots help visitors to find products, services and resolve their queries related to the website. Chatbots not only saves time but increase the website’s conversion. There are many reasons why a business owner should have to use Chatbots for their eCommerce business.
Increase Conversion – Chatbots are Artificial Intelligence and have all information about website services, products, and latest arrival. Chatbots help visitors to take their needs. It also keeps track of user activity and offers the superior support.
Support All Languages : Languages always matter in international clients. Sometime the support team may not familiar with using language. But this doesn’t happen with Chatbots. Chatbots are developed with multi-language and can easily manage user queries. Amazon support system is the best example of multi-language chatbots
Multi Tasking – A tech support guy can handle one user at one time. But Chatbots can easily resolve many user queries at the same time.
Always available – A Tech support guy cannot available all the time as they may handling other user queries, taking a coffee break, lunch break and working in shifts. Chatbots don’t need such a break and available 24 hours 7 days.
Full Information: Customer care may not have all the knowledge of website or its products and this may disappoint the visitors. But Chatbots have all the information about the website and its products. It increases the chance of a conversion.
Instant Reply: Agents may take time to reply to visitors as they have to follow the process and need to be sure of good information. But Chatbots already filled with full knowledge and they always give the instant reply.
These artificial intelligence chatbots are the future of technology. Because chatbots are not only made for e-commerce websites, but it also useful for sites like seo company service too.